First, Let Your Customer Finish Their Sentence, Then Ask Three Questions

#Everyone wants to be heard--they want the chance to express their views and know
they are being listened to. They want the chance to tell their story---and they
need to tell their story to someone who is listening.

#As smart as we are, until we have heard the customer's view, until it comes from their mouths, we are just assuming---and we know what assumptions make us.
If we give the customer a chance to complete their thoughts, we will learn something new.

#If we ask the customer three questions before responding, the quality of both our listening and our knowledge increases exponentially. We can then respond more
appropriately and have an engaged customer.

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